Shipping policy

Shipping Policy – Vape Shop Kolkata

At Vape Shop Kolkata, we are committed to providing a smooth and reliable shipping experience. Please read our shipping policy carefully before placing your order.

Order Processing

Orders are processed after payment confirmation.
Most orders are processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak periods or promotional events, processing times may be slightly longer.

Shipping Locations

We currently ship to eligible serviceable locations across India. Shipping availability depends on the delivery address and courier service coverage.

Delivery Time

Estimated delivery times may vary depending on your location.

Kolkata: 1–3 Business Days
West Bengal: 2–5 Business Days
Other Locations in India: 3–7 Business Days

Delivery times are estimates and may be affected by weather conditions, courier delays, holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional free shipping offers will be clearly mentioned on the website whenever available.

Order Tracking

Once your order has been dispatched, you may receive shipment details or tracking information (where available) through email, SMS, or WhatsApp.

Delivery Attempts

Courier partners generally make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or other reasons, the shipment may be returned.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Vape Shop Kolkata is not responsible for delays or failed deliveries caused by:

Incorrect address
Incorrect phone number
Incomplete delivery details
Customer unavailable during delivery

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery.

To help us investigate the issue, please provide:

Order Number
Photos of the package
Photos of damaged products (if applicable)

Delayed Shipments

Although we work with reliable courier partners, unexpected shipping delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Courier operational delays

We appreciate your patience in such situations.

Order Cancellation

Orders that have already been processed or dispatched may not be eligible for cancellation. Please refer to our Cancellation & Refund Policy for complete details.